歷年高升專英語復習資料（5）

　　寫作“三步走”：說明投訴問題->描述具體情況->期待解決方案

　　Dear_____,

　　①I am ______(自我介紹). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.[轉自一公文網：gongwen.1kejian.com]

　　③The reason for my dissatisfaction is _____(總體介紹). ④In the first place,______(抱怨的一個方面). ⑤In addition, ______ (抱怨的第二個方面). ⑥Under these circumstances, I find it_____(感覺) to _____(抱怨的方面給你帶來的后果).

　　⑦I appreciate it very much if you could _____(提出建議和請求), preferably ______(進一步的要求), and I would like to have this matter settled by _____(設定解決事情best后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.

　　To Whom It May Concern( Dear sir or Madam),

　　①I am ______(自我介紹). I feel bad to trouble you but I am afraid that I have to make a complaint about_____( 投訴的內容)

　　②The causes for my dissatisfaction lie upon three points as follows: firstly，_____ (抱怨內容的一個方面). Sencondly((Besides,Moreover)_____ (抱怨內容的另一方面); Finally,_____ (抱怨內容的第三個方面). ③Under these circumstances, I find it difficult to_____(客觀的評論).

　　③I am sure that you are able to thoroughly understand my discontent, which you are bound to replace with a satisfactory solution. I would be grateful if you could _____(表達本人的愿望)as soon as possible.

　　Yours sincerely,

　　Li Ming

　　范文：

　　Dear Sir or Madam,

　　I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.

　　To egin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable.

　　Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.

　　Yours sincerely,

　　Zhang Wei

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